PRP · Property
Property & Housing
Property operations are document-heavy, compliance-critical, and chronically under-resourced. AI automation handles the routine so your team can focus on residents, tenants, and deals.
Maintenance Report Ingestion
AI reads field inspection reports — fire door surveys, damp assessments, electrical certificates — extracts structured findings, and automatically creates or updates records in the asset management system, removing the manual data entry bottleneck that delays remediation scheduling.
Tenant Query Triage & Resolution
An AI agent handles inbound tenant messages across email, web, and chat — classifying query type, checking tenancy status and outstanding works, resolving routine enquiries autonomously, and routing complex cases to the right team with full context already populated.
Lease & Tenancy Agreement Review
AI reads lease documents and extracts key terms — rent, break clauses, service charge obligations, permitted use — into structured fields in the property management system, and flags non-standard clauses for legal review, removing hours of manual document work per transaction.
Compliance Certificate Tracking
AI monitors expiry dates for gas safety, electrical, EPC, and fire risk certificates across the entire portfolio, automatically triggers renewal workflows 90 days ahead, and generates a live compliance dashboard — replacing the spreadsheet-and-reminder approach that routinely misses deadlines.
Void Property Turnaround Automation
When a property becomes void, an AI agent orchestrates the entire turnaround workflow — triggering inspection scheduling, parsing condition reports, raising repair orders, updating the lettings system, and notifying applicants on the waiting list — compressing weeks of coordination into a managed automated sequence.
Rent Arrears Management
AI monitors rent ledgers daily, identifies arrears cases by age and risk tier, generates personalised communications (reminder, support referral, or formal notice) appropriate to each stage, and logs all actions automatically — enabling consistent, compliant arrears management at scale.
Planning Application Monitoring
For investment or development portfolios, AI agents continuously monitor local authority planning portals for applications near target assets, extract key details, assess potential impact, and deliver a daily briefing — replacing the manual monitoring that most teams simply don't do consistently.
Applicant Eligibility Screening
AI pre-screens housing applicants against scheme eligibility criteria — income thresholds, local connection requirements, household composition — before any staff time is spent, and generates a structured assessment summary for the housing officer to review and approve.
Data Migration & System Integration
When moving between property management platforms or integrating with finance and HR systems, AI agents map, cleanse, and transform legacy data — identifying duplicates, filling missing fields from other sources, and validating outputs before load, reducing migration risk substantially.
Board & Regulatory Reporting
AI synthesises KPIs from asset management, finance, and repairs systems into formatted board reports and RSH regulatory returns — pulling the numbers, writing the narrative sections, and flagging exceptions automatically so report preparation takes hours rather than days.